How do I claim a promotion?
To claim a promotion, log in to your account and visit the promotions section. Browse the available offers, click on the specific promotion you want, and read the terms carefully. Most offers require you to click an 'Opt-in' or 'Claim' button before you make a deposit or place a bet to ensure the bonus is correctly applied.
Why was a promotion not applied to my deposit?
The most common reason a promotion isn't applied is that the user forgot to opt in before making the deposit. Additionally, some offers are only valid for specific payment methods or are restricted to certain game categories. Always check the offer's terms and ensure you have met all prerequisites before funding your account.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless specifically stated in the terms of the offer. Usually, when you opt into a new promotion, any active bonus from a previous offer must be completed or forfeited. Check the 'Terms' link within your account to see if the current offer allows simultaneous use with other bonuses.
Where do I check the terms for a specific promotion?
Every active offer displayed in your account promotions section contains a direct link to its specific terms and conditions. We strongly recommend clicking this link before opting in, as it provides the authoritative rules regarding wagering requirements, eligible games, and any maximum win limits associated with that specific offer.
Are promotions available on mobile?
Yes, all promotions are fully accessible on mobile devices. Whether you are using your mobile browser or the official app, you can browse the promotions section, opt into offers, and track your progress. The claiming process is identical to the desktop version, ensuring a seamless experience for all players in the Philippines.
What happens if I forget to opt in?
If you make a deposit or place a wager without opting in first, the promotion typically cannot be applied retroactively. This is why it is crucial to navigate to the promotions section first. If you encounter an issue, you can contact our support team, but the system usually requires a pre-action opt-in to trigger the bonus.
Can I cancel an active promotion?
In most cases, you can cancel a promotion through your account settings or by contacting support. However, be aware that canceling an active bonus often means you will forfeit any bonus funds and any winnings generated from those bonus funds. Always review the cancellation policy in the terms before deciding to opt out.
How do I find out when new promotions are released?
The best way to stay updated is by checking the promotions section of your account regularly. We also send notifications and updates to registered users. By keeping your account notifications active, you will be among the first to know about new reload offers, tournaments, and seasonal events available on the platform.